You should start minimizing the number of services you are provided. Like most of the people do think that providing many services to the customers will keep them intact. With this you be financially growing thin even if you will be receiving many customers. Therefore, it is necessary that you specialize in some services and invest fully in them. As a result, the demand for your services is going to be higher, and you may end up making a lot of money. You will as well conserve some of your resources.
Apart from that make it easy for customers to reserve dates. This one can be achieved by first creating a consistent customer base. The booking of an appointment at your spa should be user-friendly. Complicating the booking procedure will make you lose a large number of customers. Apart from that you should try and invest in online booking system which is always stress-free and relaxing to the client. But in case you prefer booking an appointment by making a phone call you should employ a person who is good in communication and can relate well to your clients.
You can also improve your spa by offering service perks to the clients. This can come in the form of free after sales services and even offering discounts on some goods purchased and services offered. You can as well give your regular customers rewards on the services they have received. This is important as it is going to help in building a good relationship with customers since they will see that you care for them. Apart from that it is also going to motivate them to keep utilizing your products and services with the aim of promoting your spa. As a result, you will be able to keep your clients intact.
Apart from that you should also learn to always listen to your customers. Develop the habit of doing a follow up on the clients to inquire about the services that they received. As a result, you will be able to get both the positive and negative comments about your spa. This will enable you to make adjustments in places where you received complaints and strengthen on the compliments.
Apart from that you can also introduce accessories and products at your spa. Accessories and products are some of the things that your clients may need, but they are not part of your services. You will find some of your customers interested in them. It is also going to improve or bring some form of lifestyle in your spa. Hence, you will earn additional income.